Lexus UX 250h interior & comfort

The Lexus UX is beautifully built, and 2020 cars offer Apple CarPlay and Android Auto as standard

Lexus UX

Quality, like on all modern Lexus models, is excellent. The UX’s kit list is pretty impressive, too, and all versions get the same SUV-shaped body and raised ride height. The infotainment system is still infuriatingly complicated to operate, however – thankfully Apple CarPlay and Android Auto were added to the standard kit list as of March 2020.

Lexus UX dashboard

Anyone familiar with larger Lexus models will feel right at home in the compact UX. The dashboard is dominated by a central infotainment screen, below which sit a pair of vents and the intuitive climate controls.

The digital dials look good, but aren’t as customisable as the Virtual Cockpit system found in the latest Audis. The Lexus UX’s button-heavy steering wheel takes some getting used to, although it’s all intuitive enough once you're familiar with it.

Equipment, options and accessories

The Lexus UX is only available with one engine option, although an all-electric UX 300e is due on sale in 2021. For now, there are three trims to choose from: entry-level cars come well equipped, while range-topping versions offer enough kit to rival some cars in the class above.

The most basic version is simply badged UX and features 17-inch alloy wheels, sat nav and the latest Lexus Safety System+ package. Dual-zone climate control is also standard across the range.

These cars can also be specified with the Premium Pro Pack option, which combines all the contents of the Premium Plus Pack, while keeping the car’s on-the-road price below the £40,000 threshold for higher-level road tax. The features include things like Blind Spot Monitor and Rear Cross Traffic Alert, head-up display, LED headlights with Adaptive High-beam System, a 13-speaker Mark Levinson Premium Surround audio system and wireless phone charging.

Those after something a little racier should look to the UX 250h F-Sport, which adds stiffer suspension (which we're yet to try) sportier styling and heated seats,18-inch wheels, rear privacy glass and a heated steering wheel. Buyers can also add a selection of option packs to this car, too, which throw in a load of extras for a one-off fee.

The top-spec UX is badged Takumi. It boasts everything from that same 13-speaker Mark Levinson stereo, to ventilated seats and a 360-degree parking camera. If that’s not enough, Takumi cars also get a sunroof and a heads-up display but do come at the cost of a huge (circa £5,000) price jump over F-Sport.

Infotainment, apps & sat nav

Unfortunately, this is where the UX really falls down. The SUV’s infotainment system – like those in all modern models from the Japanese brand – is tricky to use, limited in its functionality and graphically very dated. Thankfully, Lexus added Apple CarPlay and Android Auto to the standard kit list in early 2020, so if you're ordering your car now then all models should feature this intuitive tech.

For cars without Apple or Android software, or for buyers without a compatible smartphone, you are forced to make do with Lexus's typically clunky infotainment set-up. The car’s features are controlled by a complicated touchpad on the centre console.

It uses a mouse-like cursor system, which makes it really tricky to operate – jumping from left to right and top to bottom as you attempt to scroll through your list of favoured radio stations. It's the most awkward media control system in the class. The built-in navigation system is painfully unintuitive, too.